A topic that has become one of the most popular searches on Google, the PlayStation Network being down is front-and-center among gamers right now. Usually the PSN going down is nothing new, or even newsworthy, but this case is extraordinary. Sony's online service has been down since Wednesday morning, and will last a week with the way things are going. Many have said the ongoing fight with Anonymous is to blame, but the internet group has denied involvement, although Sony has said the network being down is from an "external source". The company refuses to say anything more about the situation and PS3 fans everywhere are calling for answers.
There is a bit of irony here on Sony's part. They have purposely publicized Anonymous' doing to show other hackers who is boss, yet they refuse to publicly state why the network is down. Sadly, we don't know who is at fault because Sony hasn't told us anything. Saying this is an act from an "external source" is indefensibly vague, and although I may disagree with how Anonymous handled the situation, Sony is handling it even worse.
Sony doesn't realize the effect of having their service down for an extended period of time. There are a lot of developers out there who rely on the free service, and these past four days means a potential loss in sales. Especially for those companies who released games recently hoping to bank on the extended Easter weekend. Also the three major releases this week are affected because SOCOM 4, Portal 2 and Mortal Kombat aren't being played to their full potential. The SOCOM franchise is renowned for its multiplayer, fighting games like Mortal Kombat play better on PS3, and Sony fanboys barely had any time to experience the co-op of Portal 2. Steam accessibility on the console is a great idea, but completely useless if PSN is down.
What Sony does next could hurt or help your reputation greatly. Just give us what the real issue is, not some corporate bullshit, and you can seek forgiveness. Get the damn service up, would you?